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Elevating Customer Care for the Vulnerable
28 Nov 2024
Keynote Theatre
Employee Engagement & Agent Support
,
Operations
,
Customer Experience
In today’s customer experience landscape, understanding and supporting vulnerable customers is more important than ever. We'll be exploring how to identify what makes a customer vulnerable and how your organisation can take action with empathy, precision, and the right tools. From team training to leveraging cutting-edge technology, you’ll discover actionable strategies to ensure your staff is equipped to navigate sensitive situations effectively.
