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Contact Centre 2.0: The evolving workforce

27 Nov 2024
Keynote Theatre
Employee Engagement & Agent Support , Operations , Leadership

As customer needs shift and technology advances, new roles are emerging that are transforming both customer and employee experiences. From AI supervisors to omnichannel experts, discover how these changes are reshaping the contact centre landscape. We've got experts from the industry to explore how their roles, and those that are emerging, enhance efficiency and satisfaction, boost employee growth, and enrich CX. You'll leave with ideas of how to get these different roles to work together and create an inclusive culture that ultimately improvs business growth.

Chairperson
Martin Teasdale, Founder - Get out of Wrap
Speakers
Chantal Mitchell, Customer Experience Manager - Vivid
Jo Garland, Director, Customer Engagement EMEA - The LEGO Group
Registration is now OPEN!

Registration is now OPEN!

Secure your ticket to Europe's Leading Call & Contact Centre Expo!

Join us on 27-28th Nov 2024 | ExCeL, London

SECURE YOUR TICKET!