Xceed Contact Centre and the Egyptian government collaborated on a digital transformative initiative to revolutionize communication for Egypt’s Deaf and Mute community. The government-owned, Xceed-operated mobile platform, Wasel application facilitates real-time sign-language communication, significantly enhancing daily and emergency interactions, demonstrating the impact that public–private partnerships can have on social inclusivity.

Key Takeaways:

• How Xceed's digital transformation contributed to greater social inclusion?
• What are the challenges that Desaf and mute community face and to mitigate them?