In this session, Jon Zoltie will guide you through the five critical questions you need to ask, and the essential details you must grasp before making a decision. Join us to discover:
• How to avoid "shiny features" that never get used
• A deep dive into the three types of Teams contact centre integrations—and how to choose the right one
• Which departments benefit most from contact center capabilities
• What to expect when you ask vendors, "How fast can this be deployed?"
• The crucial ‘ilities' that should guide your choice

Don't miss out on practical insights that will help you make an informed, confident decision about your Teams contact centre.

Key Takeaways from the session:

1. How every Teams user can be a Microsoft Teams CCaaS agent with Microsoft Power model integration
2. How CCaaS built on Conversational AI improves the customer experience and employee experience
3. Leveraging Chat GPT AI to transform call recording and meeting outcomes for every user and every agent