2021 Programme

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XCaaS marks the spot: Bringing together employee and customer experience

16 Nov 2021
CUX Keynote Theatre

Frontline teams can often find themselves operating as an island - disconnected from the rest of the organisation. Conversely, research has shown that when you close the gaps between employee experience (EX) and customer experience (EX) you also drive productivity, delight people, and accelerate value. So how can you digitally transform your organisations to address both EX and CX especially in essential service providers like the NHS?

Join Amrit Chaudhuri, 8x8 Executive Vice President and Jeff Woods, Deputy Director of ICT at Princess Alexandra Hospital NHS Trust as they explore the role digital communications plays in bringing people together. Plus, see the latest research on how organisations can boost customer experience ratings and cost savings using integrated communication tools.

Discover:

  • How the lines between employee experience and customer experience are blurring
  • What long-term EX and CX strategies are being developed to get organisations back on the road to recovery
  • Why more organisations are choosing integrated communications technology to hit the CX and EX spot. 
Speakers
Amrit Chaudhuri, Executive Vice President - 8x8
Jeff Woods, Deputy Director of ICT - Princess Alexandra Hospital NHS Trust

Sponsored by:

8x8