2021 Programme (2022 coming soon)



What's in store for 2022? Fireside with Freshworks' Simon Johnson and CX Punk, Adrian Swinscoe

16 Nov 2021
Contact Centre Transformation Theatre

Join Adrian Swinscoe, author of Punk CX and Simon Johnson, General Manager of Freshworks UK&I as they look at the latest trends, technologies and workforce culture changes that will impact 2022 and make the contact centre a creative, customer-centric place to work.

Simon Johnson, UK&I General Manager - Freshworks
Adrian Swinscoe, Author - CX Punk

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