2021 Programme (2022 coming soon)



Voicebots, how to determine success or failure?

17 Nov 2021
The Evolving Contact Centre Theatre
Most of you will have deployed voice- and chatbots these days. Whether you deploy one single bot or have a landscape, the inevitable evaluation phase is never too far away. So, how do you evaluate a voicebot? And which performance levels are realistic to expect? That's the broader subject of this seminar. There's no single recipe of success, but this seminar offers you general guidance.
Maarten Kronenburg, Head of International Partner Management - VIER GmbH

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