Voicebots, how to determine success or failure?
17 Nov 2021
The Evolving Contact Centre Theatre
Most of you will have deployed voice- and chatbots these days. Whether you deploy one single bot or have a landscape, the inevitable evaluation phase is never too far away. So, how do you evaluate a voicebot? And which performance levels are realistic to expect? That's the broader subject of this seminar. There's no single recipe of success, but this seminar offers you general guidance.