2021 Programme (2022 coming soon)



Ultra Transformation & Operationalisation of AI for Omnichannel Contact Centres

17 Nov 2021
The Evolving Contact Centre Theatre
Keeping up with changing customer demands often leads to contact centres accelerating their plans for CX and digital transformation, as well as advancing innovation with technologies like AI. As contact centre leaders seek to enhance engagements and increase process efficiency, they should consider a flexible growth platform that embraces automation and operationalises AI. Join us for a discussion and practical guide to optimising your contact centre without silos.
Jeff Palmer, Chief Revenue Officer - Upstream Works

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