2021 Programme (2022 coming soon)

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Transforming Contact Centres with Google AI

17 Nov 2021
The Connected Contact Centre Theatre

Learn how Google AI enabled technology is helping to transform one of the UK's major ministerial department's contact centre services. AI is revolutionising contact centres across the enterprise and public sectors. From UK government departments to utility companies and housing providers, award-winning FourNet delivers best-in-breed AI-powered solutions which are helping organisations enable customer self-service, streamline their operations, reduce costs and transform agent and customer experience.

Takeaways:

  • How voicebots and chatbots can transform customer self service
  • AI is helping to deflect inbound enquiries and greatly reducing agent resource
  • Cutting costs with AI by automating non-value added tasks
Speakers
Stuart Williams, Operations Director - FourNet

Sponsored by:

FourNet