Top of the ladder: small steps to big effect in Social Housing
17 Nov 2021
Contact Centre Technology Theatre
The housing sector is under significant economic and social pressure, so it requires different, and daring, thinking to drive change. By drawing on the experience of agents and tracking customer channel preference, Onward is building digital strategies and upskilling service teams to ensure best possible customer experience for the best possible value for money. In this lively Q and A, Neil Bergin from Onward Homes will explain the savvy tech decisions behind their contact centre transformation.