2021 Programme (2022 coming soon)



The Untapped Power of Voice: Voice Intelligence for the Contact Centre

16 Nov 2021
The Evolving Contact Centre Theatre
Voice is the next frontier. Voice and audio have risen in popularity as evidenced by the nearly 40% of the U.S. population who use voice assistants. But this is more than a trend. There is enormous untapped potential in making our audio conversations actionable. As the last remaining offline data set, voice will play a critical role in today's remote work transformation. Combined with AI, we can unlock the true value of voice and boost productivity, glean new valuable insights and transform the modern communications space. But how will voice transform call centers?
Tim Porter, Senior Director of Product Management - Dialpad

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