2021 Programme (2022 coming soon)

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The Three C's of Digital Completion in Contact Centres

16 Nov 2021
Smarter Collaboration Theatre

One of the biggest challenges call centres face is not completing a sale or service in just one conversation which can mean lots of wasted time, lost revenue and unhappy customers. In this session, we'll take a look at the three C's of call centre completion: Create, Capture and Close which are key to increasing efficiency and both employee and customer satisfaction.

Takeaways:

  • Create an understanding with your customer that you're here to get things done.
  • Capture the energy of the customer to get things done - often surprising and delighting them with a smooth and fast process.
  • Close the deal, in one call.
Speakers
Howard Schulman, Digital Completion Influencer & Expert - Lightico

Sponsored by:

Lightico