2021 Programme (2022 coming soon)



The Secret to Better CX

16 Nov 2021
The Digital Customer Theatre

Most CX improvement programmes are only going to get you so far. If you want to know how to deliver the experiences your customers really want, you need to get in on the secret we'll be sharing at this talk.

  • Find out why CX improvement programmes shouldn't begin and end with introducing unified systems and shaving seconds off your IVR.
  • Learn how to extract insights that will help you improve quality of service from phone calls.
  • Discover how you can use tech to find out what your customers think of your brand and service levels in a non-invasive way.


Oyin Bamgbose, VP of Sales - Infinity

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