The power of one: Better business through integrated comms
It’s estimated that businesses spent over $15 billion per week last year during the first 3 months of the pandemic on technologies to move to the cloud and adapt to remote work. The good news: it spurred business transformation to the cloud. The bad news: point solutions created fragmented employee and customer experiences.
In this session, 8x8 Product Marketing Director Mayur Pitamber will explore how an integrated communications stack across the office and the contact centre can create more seamless, personalised experiences and provide valuable business insights using deep analytics, AI and automation.
Join Mayur as we explore:
- Monitoring, manage and analyse communication data to inform business decisions,
- Accelerating AI adoption to improve revenue streams
- Things to consider when developing a business case