2021 Programme (2022 coming soon)



The Power of Hybrid Experiences

16 Nov 2021
The Digital Customer Theatre

The pandemic has been a challenge for many businesses, but it's also created some unexpected opportunities. It's shown us that remote working can work, and that a hybrid working model may be the best way forward for contact centres. It's also shown us the power of hybrid customer experiences, which span the physical and digital world. In this session, find out how blending people and technology can help you serve customers more efficiently, effectively and with empathy.


  • Lessons from the pandemic
  • Championing a hybrid business model
  • How digital engagement can help you master the customer journey
Frederic Laziou, CEO - Puzzel Ltd

Sponsored by:

Puzzel Ltd