2021 Programme (2022 coming soon)

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The Great Resignation: Resource threats and opportunities for the contact centre

16 Nov 2021
CUX Keynote Theatre

Against the backdrop of ‘The Great Resignation’, recent CCMA research shows those most at risk of quitting have expectations of the tools and applications they need to do their job effectively.

In this keynote the role that a thoughtful technology ecosystem plays in reducing attrition will be debated by 3 'battle scared veterans’ in the industry.

Key Takeaways:

  • Why has the C-Suite’s change in attitude toward front-line workers become so critical?
  • Does mutual trust + more empowerment lead to personal and organisational growth?
  • Is it simply a matter of integration?
Speakers
Nerys Corfield, Contact Centre Consultant - Atos & Nice InContact
Sebastian Tietz, Group Vice President Head of Cloud & Contact Center - Atos Unify
Tim Cook, Director Cloud Voice & Contact Centre – Global Strategic Sales - Colt Technologies

Sponsored by:

Atos & Nice InContact