2021 Programme (2022 coming soon)

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TalkTalk and Semafone innovate to deliver a ‘free digital connectivity' service for UK job seekers

16 Nov 2021
The Evolving Contact Centre Theatre

In a bid to provide simple, reliable and fair connectivity to everyone during the pandemic, TalkTalk collaborated with the Department of Work & Pensions (DWP) and Semafone. This seminar explains how Semafone's Cardprotect Relay+ solution was used to accept secure payments via text or email, initiating a process for TalkTalk to supply internet services to job seekers on Universal Credit or Jobseekers Allowance for free. A service that enabled them to stay connected and search for job opportunities online during the pandemic - addressing the digital divide issues that exclude people from finding employment.

  • Semafone, TalkTalk and the Department of Work and Pensions provide simple, reliable and free connectivity to job seekers during the pandemic.
  • Semafone's Cardprotect Relay+ solution was used to accept secure payments via text or email to jobseekers during the pandemic. Semafone's Cardprotect Relay+ solution delivers all the backend reporting and tracking, and recording the processes TalkTalk and DWP need for governance purposes.
  • Semafone's bespoke solution has enabled TalkTalk to contribute in a fast and effective way to help people across the UK get back to work.
Speakers
Jonathan Watts, Product Manager - TalkTalk
Iain Regan, Chief Commercial Officer - Semafone Limited

Sponsored by:

Semafone Limited