2021 Programme (2022 coming soon)



Simplify your Agents' work by Unifying Voice and Digital Interactions

16 Nov 2021
Contact Centre Technology Theatre

The reason why most companies use several applications to respond to client interactions is because it's difficult to combine the real-time power of voice and the collaborative nature of digital channels (email, chat, social networks) in one single tool. Discover concrete examples of companies using an omnichannel platform that offers the agent and supervisor a seamless view of all customer interactions, reinforced by analysis of the Voice of the Customer.


  • Real life examples, from the eCommerce and Retail sectors
  • Insights on how an intelligent omnichannel platform empowers the agent and improves customer experience
  • Benefits of using a semantic analytic tool to increase customer knowledge
Marc Chartier, Channel Sales Manager - Akio

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