2021 Programme (2022 coming soon)



Roadmap for your Digital CX and Cloud Adoption

17 Nov 2021
CCC Keynote Theatre
There has been a positive shift in CX during the pandemic. Technology has led that change, with mass implementation of remote working. But with unpredictable contact volumes, customer behaviours, unstable resources and the need to develop new services and propositions , today's challenges are unique. Digital CX is more than technology – it's important, but only part of the roadmap.
Nick Riggott, UK Country Sales Director - Mitel Network
Terry Hughes, Cloud Lead - Mitel Network

Sponsored by:

Mitel Network