2021 Programme (2022 coming soon)



Reach your customers like never before with Video in the Contact Centre

16 Nov 2021
Contact Centre Transformation Theatre
Looking to give your business an edge against the competition? Video can provide that added touch that will make all the difference to customer experience delivery. Whether you are looking to create trust, showcase merchandise, or troubleshoot an issue, video can play an increasingly pivotal role in the contact centre. With the acceptance video has gained during the pandemic as the key channel for communication, your customers will begin to demand video support. Don't get left behind by implementing a solution that does not include video.
Ashish Seth, Chief Product Officer - Lifesize

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