2021 Programme (2022 coming soon)



MANAGING HOMEWORKERS: Voice authentication, Vulnerability, Quality and Compliance

16 Nov 2021
Smarter Collaboration Theatre

As more agents move to home working, CXReview offers a range of practical management solutions.

  • How much do you really know about agent substitution?
  • Can you every achieve 100% Quality and Compliance?
  • Are your agents and customers more vulnerable then you imagine?
Steve Sullivan, Deputy Chair DMA Contact Centre Council - Channel Doctors
Keith Shanks, Director - CXReview Limited

Sponsored by:

CXReview Limited