Management, Communication and Scheduling in WFH and Hybrid Contact Centres
17 Nov 2021
Contact Centre Transformation Theatre
As most contact centres found during lockdown, switching to work-from-home is about a lot more than just sending office-based workers home with a laptop and a phone. It has required a whole new approach to recruitment, onboarding, management, communications, security, workforce scheduling and compliance. The switch to hybrid working will be no less complex.