2021 Programme (2022 coming soon)



Management, Communication and Scheduling in WFH and Hybrid Contact Centres

17 Nov 2021
Contact Centre Transformation Theatre
As most contact centres found during lockdown, switching to work-from-home is about a lot more than just sending office-based workers home with a laptop and a phone.  It has required a whole new approach to recruitment, onboarding, management, communications, security, workforce scheduling and compliance.  The switch to hybrid working will be no less complex.
Steve Mosser, CEO and CIO Cloudworks, a Sensée company - Sensee

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