2021 Programme (2022 coming soon)

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Management, Communication and Scheduling in WFH and Hybrid Contact Centres

17 Nov 2021
Contact Centre Transformation Theatre
As most contact centres found during lockdown, switching to work-from-home is about a lot more than just sending office-based workers home with a laptop and a phone.  It has required a whole new approach to recruitment, onboarding, management, communications, security, workforce scheduling and compliance.  The switch to hybrid working will be no less complex.
Speakers
Steve Mosser, CEO and CIO Cloudworks, a Sensée company - Sensee

Sponsored by:

Sensee