2021 Programme (2022 coming soon)



Leveraging Digital DNA: seamless end-user experiences with Microsoft Teams

16 Nov 2021
Smarter Collaboration Theatre
Research shows that 80% of senior ICT decision-makers intend to integrate Microsoft Teams with third-party telephony providers, as part of a ‘bring your own carrier strategy'. It's a growing trend that is driving many organisations to demand more advanced telephony and contact centre capabilities for Microsoft Teams.

In this session, Andy explores how Microsoft Teams and a cloud contact centre can be combined to drive additional operational efficiency and faster first-call resolution times. Additionally, he will discuss how tailored call handling, integrations to CRM, service and support systems along with customer journey analytics can boost customer engagement.
Andy Rawll, Senior Product Marketing Manager - 8x8

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