2021 Programme (2022 coming soon)



How you can integrate your cloud contact centre across all applications with ease

17 Nov 2021
The Future of Customer Contact Theatre

People are often afraid of new technology and questions we here are "does this work with my existing CRM?" Or "Do we have to rip out our current contact centre and start from scratch?" This session will discuss how with Twilio Flex, you can easily integrate across all applications, and how it even plugs into existing contact centre solutions!


  • The value of integrating your cloud contact centre with existing applications
  • Which applications you can integrate with
  • Learn from other companies on best practices
Camelia Suciu, Contact Centre Solutions Engineer - Twilio

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