2021 Programme (2022 coming soon)



How to Help Your Customer Service Team Engage, Assist, & Sell

16 Nov 2021
The Future of Customer Contact Theatre

The Christmas season is fast approaching and your website is going to be inundated with customers shopping for their loved ones! Is your contact center team ready to meet the increasing demands for online service and sales? Finding the right balance between automated self-service and live assistance is essential to meet your customers' needs  and your business goals. Ensure your contact center team has the tools to quickly engage,  provide service and sales support, or seamlessly transfer to the right sales agent.

Join us live as Vee24's Customer Experience Consultant, Jonathan Davies and Customer Success Manager, William Broster share insight on:

  • Increasing contact center efficiency with chatbots, text chat, and cobrowsing
  • Equipping virtual agents / chatbots to qualify and route inquiries to the right agent
  • Handling the heavy traffic of the online Christmas shopping season
  • Key takeaways from DFS, Schuh, and Jordan's Furniture
Jonathan Davies, Customer Experience Consultant - Vee24
Will Broster, Customer Success Manager - Vee24

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