The contact centre has now changed for good and businesses need to adapt. We discuss with the head of Debt Free London how during lockdown, they were still able to allow advisers to continue with their work and handle sensitive data, all while working remotely. As we look to the future, hybrid work is a challenge many companies are facing. Debt Free London discuss how all parties are protected with the Twilio contact centre solution, build by Ciptex and what future developments can be used to keep everyone safe and secure.

• Learn how Debt Free London continued to deliver face to face debt advice during lockdown
• What future developments can be used to keep everyone safe and secure
• Hybrid working – the new model for a post-pandemic world