Technology is available today to automate the large majority of customer interactions in a distributed, hybrid contact centre environment. Supporting this evolution will be Human-in-the-loop technology that will unlock the potential of AI and operationalises it through the power of agent expertise. In this session, we will discuss:

• What is human in the loop technology
• Why the use of AI is imperative to modernise contact centres
• How AI and automation will elevate the role of agents