2021 Programme (2022 coming soon)



How Hindawi have built a culture based on creativity, collaboration and customer-centricity within service delivery

16 Nov 2021
The Connected Contact Centre Theatre

This session will showcase how Hindawi has managed to flow all customer communications into one central location, with a global team able to collaborate and find innovative solutions to answer customer queries quickly and with the best possible expertise.

In this session, you will learn:

  • How to embed a customer-first approach in your teams and unify and prioritise customer communications
  • The role of technology to support when operating with business restraints
Callum Jones, Field Marketing Manager - Freshworks
Felicity Allen, Operations Manager - Hindawi

Sponsored by: