How Hindawi have built a culture based on creativity, collaboration and customer-centricity within service delivery
This session will showcase how Hindawi has managed to flow all customer communications into one central location, with a global team able to collaborate and find innovative solutions to answer customer queries quickly and with the best possible expertise.
In this session, you will learn:
- How to embed a customer-first approach in your teams and unify and prioritise customer communications
- The role of technology to support when operating with business restraints