2021 Programme (2022 coming soon)



How are you Meeting Payment Security Challenges for your Hybrid Working, Cloud Contact Centre?

16 Nov 2021
The Future of Customer Contact Theatre
Contact centres today are faced with juggling hybrid working, cloud migrations, digital transformation and changing consumer expectations. In what feels like an era of perpetual change, how do you meet these needs, stay secure and still give a great experience? Ash will examine the fundamental shifts we're seeing in the contact centre industry to maintain security and compliance, including using alternative payment methods, and blending digital security with live agent interaction.
Ashley Burton, Head of Product - Eckoh UK Ltd

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