2021 Programme (2022 coming soon)



High-speed biometrics integration in less than 10 minutes!

17 Nov 2021
Smarter Collaboration Theatre
At a time when more of us than ever are working from home and conducting transactions remotely, it is a major challenge to defend against the risk of fraud while at the same time improving ease of use for the customer. Happily, improvements in biometric techniques and multi factor authentication can facilitate the rapid integration of highly secure systems that also contribute to a smooth customer journey. This presentation covers voice biometrics as a technology, how it can be delivered from a cloud platform and how a biometric multi-factor authentication solution can be integrated into a contact centre environment in a short period of time.
Mark Bosworth, Business Development Manager - Aculab

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