2021 Programme (2022 coming soon)



Efficiency and CX: Unpacking Intelligent Automation

16 Nov 2021
Contact Centre Technology Theatre
With customer expectations at an all-time high, saving valuable agent time and streamlining your processes is vital to delivering high quality CX. Intelligent Automation (IA) provides a plethora of tools that can vastly improve contact centre efficiency. But is it really possible to implement IA within a short timeframe? Is IA really able to boost contact centre efficiency in a meaningful way? The short answer to these questions is yes.
Sam Fuller, Customer Success Director - Content Guru Ltd

Sponsored by:

Content Guru Ltd