The future of CX will be powered by human and digital teams. Businesses need to prepare and understand how to deploy a digital workforce that supports agents and improves CX.

Takeaways:

• How AI automates interactions and assists your live agents to deliver conversational experiences customers expect.
• Which conversations, tasks, and processes should be automated – and which should not be automated.
• How to onboard your virtual agents and pitfalls to avoid during deployment.