2021 Programme (2022 coming soon)



Digital Workforce 101: How to Prepare for the Future of CX

17 Nov 2021
Next Generation Contact Centre Theatre

The future of CX will be powered by human and digital teams. Businesses need to prepare and understand how to deploy a digital workforce that supports agents and improves CX.


  • How AI automates interactions and assists your live agents to deliver conversational experiences customers expect.
  • Which conversations, tasks, and processes should be automated – and which should not be automated.
  • How to onboard your virtual agents and pitfalls to avoid during deployment.
Brian Atkinson, AVP & GM EMEA - Five9

Sponsored by: