2021 Programme (2022 coming soon)



Digital First: Delivering Connected CX

17 Nov 2021
CCC Keynote Theatre

The role of the contact centre is evolving. Customers are demanding smarter experiences and organisations that do not take steps to orchestrate, automate and innovate will be left behind. In this session, find out how Puzzel can help you deliver rich customer journeys with live and self-service experiences that seamlessly connect across all channels.


  • The evolution of the contact centre
  • AI, automation, and digital engagement
  • What's next on the contact centre agenda
Alberta Bosco, Director of Product Marketing - Puzzel Ltd

Sponsored by:

Puzzel Ltd