Customer Service is Everybody's Business
Customer service does not start and end at the contact centre. To deliver great customer service, businesses should embrace the accountability and the technology of their contact centres throughout their organisation. From cloud and workforce management through to effective homeworking and seamlessly integrated services, Paul shares his insight on the highs and lows of driving a complex, service driven contact centre through the pandemic and into the wider business. This will be an active discussion, so bring your contact centre insights and questions along!
- Why cloud offers the best solution for BCP/DR – and seamless remote working
- Measured steps for introducing and measuring effectiveness of new channels
- Bringing the back office into the contact centre and the role Microsoft Teams will play