2021 Programme (2022 coming soon)



Customer Service is Everybody's Business

16 Nov 2021
Contact Centre Technology Theatre

Customer service does not start and end at the contact centre. To deliver great customer service, businesses should embrace the accountability and the technology of their contact centres throughout their organisation. From cloud and workforce management through to effective homeworking and seamlessly integrated services, Paul shares his insight on the highs and lows of driving a complex, service driven contact centre through the pandemic and into the wider business. This will be an active discussion, so bring your contact centre insights and questions along!

Key takeaways:

  • Why cloud offers the best solution for BCP/DR – and seamless remote working
  • Measured steps for introducing and measuring effectiveness of new channels
  • Bringing the back office into the contact centre and the role Microsoft Teams will play
Paul Barclay, Operations Director - Premium Credit
Steve Miller, Head of Customer Success - Cirrus

Sponsored by:

Cirrus Response & Gamma