Contact Centre 101 – Everything has changed but nothing has changed
Gartner state that 65% of customers are frustrated by inconsistent experiences across channels. So, what's at stake if you are not prioritising customer experience? The cost to serve with traditional methods is high and doesn't meet customer demands, creating a need to deliver more for less. Join TTEC as they provide a guide to the modern Contact Centre and CX, and gain some top tips on how organisations can reduce costs and/or increase revenues.
- CX Strategy
- CX Technology
- CX Outsourcing