2021 Programme (2022 coming soon)



Contact Centre 101 – Everything has changed but nothing has changed

16 Nov 2021
The Evolving Contact Centre Theatre

Gartner state that 65% of customers are frustrated by inconsistent experiences across channels. So, what's at stake if you are not prioritising customer experience? The cost to serve with traditional methods is high and doesn't meet customer demands, creating a need to deliver more for less. Join TTEC as they provide a guide to the modern Contact Centre and CX, and gain some top tips on how organisations can reduce costs and/or increase revenues.

  • CX Strategy
  • CX Technology
  • CX Outsourcing
Neil Russell-Smith, Head of Marketing EMEA - TTEC

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