2021 Programme (2022 coming soon)



Cognitive automated IVR: The rise of intelligent operations

16 Nov 2021
Next Generation Contact Centre Theatre

Tune into this session and to get valuable insights on converting high technology investments to directly increase the performance of your call centre. My session will focus on:

  1. Guiding customers to solutions; IVR as one of the biggest drivers for CX.
  2. Binding technology and user behavior to maximize the impact of digitization.
Pooja Makhija, Executive Director & Co-Founder - Phonon Communications

Sponsored by:

Phonon Communications