2021 Programme (2022 coming soon)



Case Study: How DPD uses an AI chatbot and self-service to refine their customer service strategy

17 Nov 2021
Next Generation Contact Centre Theatre
Today's online consumers want to find answers to their questions on their own rather than reach out to customer service teams for support. Introducing self-service channels such as chatbots gives customers the autonomy they are looking for whilst driving efficiencies for customer service teams. Join us to discover how after implementing an AI chatbot and knowledge base, DPD France was able to automate over 1 million customer queries each year.
Alexis Le Bagousse, Self-service expert - Smart Tribune

Sponsored by:

Smart Tribune