2021 Programme (2022 coming soon)



Building an effective customer interaction suite with automation and AI

16 Nov 2021
Contact Centre Transformation Theatre
Differentiate your customer experience with unified technology and processes. This talk will demonstrate how you can use agile cloud technology and iterative development to reduce the cost to serve, manage customer data and deliver your desired CX at scale while embracing hybrid working. Remove waste and unnecessary human intervention by augmenting your staff with technology to provide context rich communication when human intervention is required.
Jonathan Sharp, Sales & Marketing Director - Britannic Technologies

Sponsored by:

Britannic Technologies Ltd