2021 Programme (2022 coming soon)

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Brutally honest: Using Teams Voice in customer service. Challenges, experiences, and success stories from the field.

17 Nov 2021
Next Generation Contact Centre Theatre
Using Teams in traditional telephony, especially within a contact centre and customer service, can be a pain. Teams has its limitations and third-party providers (including Luware) often face hurdles. In this session, we share experiences of developing and delivering customer service solutions for Teams over the last 18 months – especially the bad ones. Luckily, we can laugh about it today and we want to save you from experiencing the same mishaps. Whether it's about replacing the PBX, long overdue APIs, overseen customer service or struggling to take calls in the contact centre. We also debunk the myth of the widely used term ‘native' and show you the light at the end of the tunnel. There is hope – and there is success.
Speakers
James Cadman, VP of Customer Success - Luware AG

Sponsored by:

Luware AG