2021 Programme (2022 coming soon)



Automation, Augmentation and the contact centre agent of the future... or the present

16 Nov 2021
CCC Keynote Theatre

Are you ready for the next generation Contact Centre?

Digital engagement, multi-media, social media and artificial intelligence is changing the way we interact with our customers and with each other. Is your contact Centre ready? Is your website ready? In this session I'll be covering the role of Virtual Agents and how to provide an excellent customer experience and reduce cost per contact.

Mark Tindal, Head of Customer Success - BrightCloud Group

Sponsored by:

BrightCloud Group