2021 Programme

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2021 Programme

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CCC Keynote Theatre
RingCentral-Logo
  1. CCC Keynote Theatre
  2. CCC Keynote Theatre
    For too long, the contact center customer experience has been both driven and constrained by the lim ...
    Sponsors
    Blue Prism
  3. CCC Keynote Theatre
    Sponsors
    Cisco Systems
  4. CCC Keynote Theatre
    Sponsors
    RingCentral
  5. CCC Keynote Theatre
    Sponsors
    8x8
  6. CCC Keynote Theatre
    Sponsors
    ZenDesk
CUX Keynote Theatre
  1. CUX Keynote Theatre
    In this session we look at the volatility of customer service and how this relates to Contact Centre ...
  2. CUX Keynote Theatre
    Sponsors
    Odigo
The Evolving Contact Centre
TTEC
  1. The Evolving Contact Centre
    Sponsors
    Onecom
  2. The Evolving Contact Centre
    Sponsors
    TTEC
  3. The Evolving Contact Centre
    Voice is the next frontier. Voice and audio have risen in popularity as evidenced by the nearly 40% ...
    Sponsors
    Dialpad
  4. The Evolving Contact Centre
    Sponsors
    Centile / Swyx
  5. The Evolving Contact Centre
    Sponsors
    Semafone Limited
  6. The Evolving Contact Centre
    With customer expectations at an all-time high, saving valuable agent time and streamlining your pro ...
    Sponsors
    Content Guru Ltd
Smarter Collaboration
8x8
  1. Smarter Collaboration
    Research shows that 80% of senior ICT decision-makers intend to integrate Microsoft Teams with third ...
    Sponsors
    8x8
  2. Smarter Collaboration
    Sponsors
    Heyware
  3. Smarter Collaboration
    Sponsors
    StableLogic
  4. Smarter Collaboration
    Sponsors
    CXReview Limited
  5. Smarter Collaboration
    Automation is THE conversation in customer support. With ever-evolving technology comes fast-paced p ...
    Sponsors
    Ultimate.ai
The Connected Contact Centre
Verbio-Logo
  1. The Connected Contact Centre
    Sponsors
    Genii Ai
  2. The Connected Contact Centre
    This session will explore how voice virtual assistants are helping the biggest companies in the worl ...
  3. The Connected Contact Centre
    Sponsors
    Verbio Technologies
  4. The Connected Contact Centre
    In this seminar we'll present how we deliver end to end CX solutions across multiple channels with A ...
    Sponsors
    SmartAgent
  5. The Connected Contact Centre
    Sponsors
    Foehn
  6. The Connected Contact Centre
    This session will explore the ongoing professionalisation of the Contact Centre, and how QA, technol ...
    Sponsors
    BPA Quality
Contact Centre Transformation
logmein
  1. Contact Centre Transformation
    In a world where the Customer Relation is becoming essential to brands, and where companies are putt ...
    Sponsors
    KIAMO
  2. Contact Centre Transformation
    Differentiate your customer experience with unified technology and processes. This talk will demonst ...
    Sponsors
    Britannic Technologies Ltd
  3. Contact Centre Transformation
    Sponsors
    Vericall Ltd
  4. Contact Centre Transformation
    How do companies manage multiple platforms for communications efficiently whilst delivering the same ...
    Sponsors
    Telavox
  5. Contact Centre Transformation
    Sponsors
    Enterprise Bot
Contact Centre Technology
Atos-Nice-InContact-Logo
  1. Contact Centre Technology
    Sponsors
    Atos & Nice InContact
  2. Contact Centre Technology
    Sponsors
    Cirrus & Gamma
  3. Contact Centre Technology
    Sponsors
    Inspire Me
  4. Contact Centre Technology
    Sponsors
    Akio
  5. Contact Centre Technology
    Sponsors
    JPL Telecom
  6. Contact Centre Technology
    Join CX industry expert, Bright Pattern's Shelby Bozekowski, in this solution spotlight where we wil ...
  7. Contact Centre Technology
    Sponsors
    Synthetix
The Future of Customer Contact
RingCentral
  1. The Future of Customer Contact
    Sponsors
    Syntec
  2. The Future of Customer Contact
    Sponsors
    RingCentral
  3. The Future of Customer Contact
    Sponsors
    Avaya UK
  4. The Future of Customer Contact
    The Christmas season is fast approaching and your website is going to be inundated with customers sh ...
    Sponsors
    Vee24
  5. The Future of Customer Contact
    Your contact centre is your lifeline and your agents (virtual or human) your first responders – with ...
Next Generation Contact Centre
business systems
  1. Next Generation Contact Centre
    Sponsors
    PCI-PAL (U.K)
  2. Next Generation Contact Centre
    Sponsors
    Twilio
  3. Next Generation Contact Centre
    Zen believe in creating a great place to work and continually hit the Sunday Times 100 Best Companie ...
    Sponsors
    Business Systems
  4. Next Generation Contact Centre
    Sponsors
    Noetica Limited
  5. Next Generation Contact Centre
    Sponsors
    XM Reality
Customer and User Experience
  1. Customer and User Experience
    Sponsors
    Odigo
  2. Customer and User Experience
    Technology is available today to automate the large majority of customer interactions in a distribut ...
    Sponsors
    Talkdesk
  3. Customer and User Experience
    Sponsors
    mGage
  4. Customer and User Experience
    Sponsors
    Cortex
  5. Customer and User Experience
    Sponsors
    TVR Media LTD
  6. Customer and User Experience
    Sponsors
    In-Tact
The Digital Customer
  1. The Digital Customer
    Sponsors
    Ember
  2. The Digital Customer
    Sponsors
    Puzzel Ltd
  3. The Digital Customer
    The roles within contact centres are changing. With that, the role of QA is evolving and demands for ...
    Sponsors
    Awaken Intelligence
  4. The Digital Customer
    Sponsors
    Armour Interactive Ltd
  5. The Digital Customer
    Sponsors
    Disciple Media
  6. The Digital Customer
    Sponsors
    andjump
CCC Keynote Theatre
RingCentral-Logo
  1. CCC Keynote Theatre
    Sponsors
    Avaya UK
  2. CCC Keynote Theatre
    Sponsors
    Puzzel Ltd
  3. CCC Keynote Theatre
    Sponsors
    Mitel Network
  4. CCC Keynote Theatre
    Sponsors
    Atos
CUX Keynote Theatre
  1. CUX Keynote Theatre
    Sponsors
    Cisco Systems
The Evolving Contact Centre
TTEC
  1. The Evolving Contact Centre
    Sponsors
    TTEC
  2. The Evolving Contact Centre
    Artificial Intelligence is on the rise, with chatbots now a familiar sight to most people. Within th ...
    Sponsors
    Content Guru Ltd
  3. The Evolving Contact Centre
    Fraud as a whole is on the rise and it has been exasperated further by the Covid pandemic. This mean ...
    Sponsors
    JT Global
Smarter Collaboration
8x8
  1. Smarter Collaboration
    Sponsors
    The Modular Analytics Co
  2. Smarter Collaboration
    Sponsors
    Heyware
  3. Smarter Collaboration
    Sponsors
    TelcoSwitch
  4. Smarter Collaboration
    Looking to give your business an edge against the competition? Video can provide that added touch th ...
    Sponsors
    Lifesize
  5. Smarter Collaboration
    At a time when more of us than ever are working from home and conducting transactions remotely, it i ...
    Sponsors
    Aculab
The Connected Contact Centre
Verbio-Logo
  1. The Connected Contact Centre
    Sponsors
    Foehn
  2. The Connected Contact Centre
    Sponsors
    Fast Dox
  3. The Connected Contact Centre
    In a hyperconnected world, businesses need a secure and reliable way to authenticate their customers ...
  4. The Connected Contact Centre
    Sponsors
    Verbio Technologies
  5. The Connected Contact Centre
    Sponsors
    BPA Corporate Facilitation
  6. The Connected Contact Centre
    How voice biometrics can improve the customer call centre journey.
    Sponsors
    Daon
Contact Centre Transformation
logmein
  1. Contact Centre Transformation
    Sponsors
    Sensee
  2. Contact Centre Transformation
    3 actionable ideas that service leaders can implement today, to help customers have better experienc ...
    Sponsors
    Mazaru
  3. Contact Centre Transformation
    Sponsors
    Infobip
  4. Contact Centre Transformation
    Sponsors
    Hostcomm Ltd
  5. Contact Centre Transformation
    How do companies manage multiple platforms for communications efficiently whilst delivering the same ...
Contact Centre Technology
Atos-Nice-InContact-Logo
  1. Contact Centre Technology
    The global pandemic has changed the way in which we work, probably forever. Over the last 18 months ...
    Sponsors
    x20 Media
  2. Contact Centre Technology
    Sponsors
    Cirrus & Gamma
  3. Contact Centre Technology
    The ability to adapt and respond quickly to changing business processes and new informational needs, ...
    Sponsors
    Nimble Elearning
  4. Contact Centre Technology
    Sponsors
    JPL Telecom
  5. Contact Centre Technology
    Sponsors
    Hastee
The Future of Customer Contact
RingCentral
  1. The Future of Customer Contact
    Sponsors
    ZenDesk
  2. The Future of Customer Contact
    Sponsors
    RingCentral
  3. The Future of Customer Contact
    Sponsors
    Mitel Network
  4. The Future of Customer Contact
    Sponsors
    Dubber
Next Generation Contact Centre
business systems
  1. Next Generation Contact Centre
    Sponsors
    Avaya UK
  2. Next Generation Contact Centre
    Sponsors
    Egain LTD
  3. Next Generation Contact Centre
    Sponsors
    Phonexia
  4. Next Generation Contact Centre
    Today's online consumers want to find answers to their questions on their own rather than reach out ...
    Sponsors
    SmartTribune
  5. Next Generation Contact Centre
    Sponsors
    Five9
  6. Next Generation Contact Centre
    Searching for a customer automation solution that is ‘just right' can seem impossible. There are end ...
    Sponsors
    Koopid
Customer and User Experience
  1. Customer and User Experience
    Sponsors
    Verint UK
  2. Customer and User Experience
    Sponsors
    Poly
  3. Customer and User Experience
    Sponsors
    e-bot7 GmbH
  4. Customer and User Experience
    Sponsors
    Limetropy UK
  5. Customer and User Experience
    Sponsors
    Conjure Ltd
The Digital Customer
  1. The Digital Customer
    Sponsors
    Alscient
  2. The Digital Customer
    Sponsors
    Solvatio AG
  3. The Digital Customer
    Sponsors
    Ember
  4. The Digital Customer
    Sponsors
    Smartlook
  5. The Digital Customer
    Sponsors
    KMS Lighthouse