2020 Programme

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The ABC of creating a contact centre eco-system

15 Sep 2020
Theatre 17 - The Evolving Contact Centre

As customer demand changes how do we avoid making the wrong technology choices? Discover a simple, logical path to investing in an 'eco-system' approach. The benefits are extraordinary.

3 key delegate takeaways from session:

  • The sticking plaster effect - Don't compound the problem
  • What does a good 'eco-system' look like
  • The 3 things to consider before the journey - A, B, C
Robert Wiles, Partner Channel Director - Puzzel
Theatre 17 - The Evolving Contact Centre