2020 Programme

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Surviving the bots? Only amazing customer service will save you

10 Nov 2020
Theatre 8 - The Modern Contact Centre

Conventional retail, banking and non-value-added logistics are dead. The consumer is KING and amazing customer service is the only silver bullet. The next 24 months will see old models turned on their heads, with much of what businesses know needing to be re-imagined. Start here, considering every customer touchpoint, learn how to improve service, reduce the cost to serve and deliver a highly effective sales/referral culture built on personalisation.

Trevor Geraghty, Owner - Difference Corporation
Theatre 8 - The Modern Contact Centre: Sponsored by MSG91