Send your best employees home
With organisations under pressure to improve their customer experience, many are re-appraising the pivotal role of the employee. How do you find and keep the best employees who will bring empathy, problem solving skills, and team collaboration to your CX team?
3 key delegate takeaways:
- Why contact centres are moving to the cloud
- How cloud technology is enabling a new approach to the employee experience
- What approach to take to maximise benefits of home working