2020 Programme

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Send your best employees home

11 Nov 2020
Theatre 9 - Next Generation Contact Centre

With organisations under pressure to improve their customer experience, many are re-appraising the pivotal role of the employee. How do you find and keep the best employees who will bring empathy, problem solving skills, and team collaboration to your CX team?

3 key delegate takeaways:

  • Why contact centres are moving to the cloud
  • How cloud technology is enabling a new approach to the employee experience
  • What approach to take to maximise benefits of home working


Richard Kenny, Senior Product Marketing Manager, Contact Centre - Poly
Theatre 9 - Next Generation Contact Centre: Sponsored By Twilio