2020 Programme

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Lessons learned from large DTMF deployments

11 Nov 2020
Theatre 17 - The Evolving Contact Centre

Speik (formerly known as Aeriandi) are experienced with large enterprise deployments of DTMF suppression for PCI compliance. Speik's DTMF solutions for both agents and IVR payment systems have been deployed at many of the UKs largest telcos, utilities, insurance and retail organisations.

We'll be joined by Grant Jannaway, Vodafone UK Payment Security Manager for his merchant-eye view of the deployment challenges he has experienced and the lessons he's learned.

3 key takeaways from session:

Attendees will learn how to avoid saying:
'Oops, I...'

  • 'had conflicts between internal corporate security policies and PCI DSS'
  • 'thought you were in charge of the project plan'
  • 'left cardholder data in my legacy call recording'
Grant Jannaway, Payment Security Manager, Global Cyber Security - Vodafone UK - Vodafone
Matthew Bryars, Co-founder and Vice Chairman - Speik
Theatre 17 - The Evolving Contact Centre