2020 Programme

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Chat bots: ROI and Success Stories

15 Sep 2020
Theatre 9 - Next Generation Contact Centre

Roberto and Madhur will summarise the benefits and pitfalls of introducing conversational AI to your business into your sales and customer service strategy. Their presentation will be illustrated by anecdotes and data from real-life implementations.

3 key delegate takeaways from session:

  • Why and how you should include chat bots into your customer communications.
  • The benefits to your business and to your customers.
  • The ROI you are likely to experience.

Roberto Rivero, Chairman - Enterprise Bot
Madhur Agrawal, VP of Sales - Enterprise Bot
Theatre 9 - Next Generation Contact Centre: Sponsored By Twilio