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18 & 19 MARCH 2020

ExCeL LONDON

Zuzana Madarova: Speaking at the Call and Contact Centre Expo

Zuzana Madarova

Unbabel

Centers of excellence: building AI-powered multilingual hubs

Every channel, every time zone, every language. How do you delight demanding clients across multiple markets? Delivering exceptional customer experiences across multiple markets around the world is tough. Either you lack a balance between demand and supply of languages requested by your customers, or your native agents are out-of-the-office in critical moments - among other challenges.

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Zuzana Madarova will be speaking in the following theatres:

Theatre 18 - Wednesday 15.30 - 16.00: Centers of excellence: building AI-powered multilingual hubs