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18 & 19 MARCH 2020

ExCeL LONDON

Will Charnley: Speaking at the Call and Contact Centre Expo

Will Charnley

Strategy, CX & Innovation Director  -  Seasalt Cornwall

How simplicity trumps wizardry in achieving outstanding CX

It is often said but less often achieved - the simplest line of sights of the customer & simplest actions drive the greatest outcomes. Seasalt Cornwall prides itself on demystifying complex customer behaviour and data in order to focus on what truly makes a difference to customer and profitability. This seminar explores key approaches and impacts which have defined Seasalt as a brand with the customer truly at its heart.

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Will Charnley will be speaking in the following theatres: