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18 & 19 MARCH 2020


Vikas Bhambri: Speaking at the Call and Contact Centre Expo

Vikas Bhambri


How to Change the Conversation and Build Valuable Customer Friendships

What is a customer friendship and how can brands actually deliver this next generation, omni-channel experience? We will dive into how high-growth brands are achieving their success by taking their relationships to the next level and treating customers as a friend to ensure delight with their product, services, and agents.

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Vikas Bhambri will be speaking in the following theatres:

Theatre 18 - Wednesday 12.30 - 13.00: Customer Friendships