Multi-channel Customer Engagement – we want it all and we want it now!
Customer engagement is no longer just about how you want to contact customers; it’s all about how they want to contact you. They decide how they contact you, when they contact you and what their expectations are. Your service is measured daily against your competitors and how you perform is public in real time via your own and other independent social media platforms such as Facebook and TrustPilot.
This session will take you on a journey through the customer engagement terrain that Difference Corporation has pioneered with its clients – from traditional outbound sales, to automating regular customer touchpoints like meter reads through to click-to-pay debt collection - in a number of sectors including the financial services, energy and retail & leisure sectors.
Trevor is a dynamic speaker and this promises to be an engaging seminar.